Terms and Conditions

Digital Download Files

Unless stated all digital files are for PERSONAL Use ONLY.
You CAN print as many copies as you like for yourself.
You CANNOT resell or redistribute the digital file.
You CANNOT resell or redistribute printed copies of this file .
You CANNOT alter the original file in any way.

Files that are Permitted to be used to decorate goods for sal

It will be clearly marked if a file is permitted to be Either:
• Used for decorating your baked goods for sale.**
• Used for decorating your personal craft items that you sell.*

If an item in not marked for either of the above it is for PERSONAL Use ONLY (see digital download section above).
**I do ask to give credit to Ollie & Frey (see the Credits section below)

Copyright

Images, illustrations & designs are copyrighted and cannot be stored.
Ollie & Frey retains all copyright.
All rights reserved. © Katherine Cox – Ollie & Frey / ollieandfrey

Printing

All our files can be printed on a home printer online print site or local print shop.
Make sure to print at actual size or 100%.
Colours may vary between monitors and printer and Ollie & Frey are not responsible for this.
The color quality will vary depending on the printer and the paper you use. Ollie & Frey is not responsible for this.
If you require the file in a different format for your printing needs please contact us.

Ollie & Frey cannot be held responsibility for any typing errors, which you make when providing me with the information so please check the proof carefully.

Credits

For your personal and any non-profit projects, credit back to Ollie & Frey is NOT required but always appreciated. We love to hear your feedback, please leave a review or share some pictures online.
instagram.com/ollieandfreyfacebook.com/OllieandFreypinterest.co.uk/ollieandfrey

I do ask to give credit when using a file that is permitted to be used to decorate goods for sale. Please mention @ollieandfrey, #ollieandfrey or by posting the URL for my shop somewhere in the description of the item. Here is the link you can use: ollieandfrey.co.uk.

Returns & exchanges

I gladly accept returns and exchanges
Send items back within: 14 days of deliver
Contact me within: 7 days of deliver

I don’t accept cancellations
But please contact me if you have any problems with your order

The following items can’t be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
• Custom or personalised orders
• Digital download

Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value

Processing time

The time I need to prepare an order for dispatch varies but I aim for 2 working days. Some items may take longer and this will be detailed on the individual items

Estimated delivery times
United Kingdom: 3-5 business days
North America: 1-4 weeks
Europe: 1-2 weeks
Australia New Zealand and Oceania: 3-5 business days
Asia Pacific: 3-5 weeks
Latin America and the Caribbean: 2-5 weeks

I’ll do my best to meet these delivery estimates, but can’t guarantee them. Actual delivery time will depend on the delivery method you choose. Customs and import taxes Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.

Disclaimer:

Ollie & Frey reserves the right to modify this policy at any time without prior notice.